Service Request #1: What Happens When I Call 311?
From 99% Invisible by Roman Mars
March 17, 2026 · 35 min
About this episode
This episode explores the impact of the 311 service on community connectivity.
The surprising power of a simple phone number to connect a community.
People in this episode
Host: Roman Mars
Topics covered
- community connection
- phone services
- local government
- public services
- urban design
Keywords
- 311
- community
- phone number
- public services
- urban design
Mentioned in this episode
Organizations: 311
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