About this episode

Sean McCarthy shares his journey from working at Amazon to founding BackOps and the strategic decisions that led to its growth.

Sean was spending four days a week inside customer warehouses at Amazon Shipping when he noticed the same thing everywhere: back-office admin staff churning every six months, buried under the same repetitive claims and reshipping tasks. He talked to eighty-five warehouse owners, quit Amazon in July 2024, and cold emailed his way to a pre-seed round within weeks. In this episode, Sean breaks down why he paused all sales to rebuild BackOps as an enterprise-grade platform, how an SOP recorder th...

People in this episode

Guest: Sean McCarthy

Topics covered

• founder journey
• startup growth
• enterprise software
• customer feedback
• business strategy

Keywords

• founder
• BackOps
• Amazon
• enterprise platform
• customer feedback
• startup
• SOP recorder

Mentioned in this episode

Organizations: BackOps, Amazon Shipping

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