The Perception Paradox: Why Payments Leaders Are Not Using Existing Technology

The Perception Paradox: Why Payments Leaders Are Not Using Existing Technology

From ACI Worldwide Podcast Series by ACI Worldwide

November 10, 2025 · 7 min

About this episode

This episode discusses the disconnect in the payments industry regarding the underutilization of advanced technologies by leaders.

In this episode of ACI Worldwide's podcast, host Jason Pavona explores a surprising disconnect in the payments industry: while advanced technologies are readily available, many leaders aren't using them to their full potential. Joined by industry experts, the discussion dives into the reasons behind this paradox—ranging from organizational inertia to misaligned priorities—and offers insights on how decision-makers can better align perception with action to drive innovation and efficiency.

People in this episode

Host: Jason Pavona

Topics covered

  • payments industry
  • technology adoption
  • organizational inertia
  • innovation
  • efficiency

Keywords

  • payments
  • technology
  • innovation
  • organizational inertia
  • efficiency
  • decision-makers
  • paradox

Mentioned in this episode

Organizations: ACI Worldwide

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