Box’s Ben Kus on Building AI for Millions of Users and Billions of Files

About this episode

Ben Kus discusses the challenges and strategies of implementing AI in enterprise settings with Wade Foster.

What happens when AI meets 10 years of enterprise data? Box CTO Ben Kus joins Zapier CEO Wade Foster to dig into how enterprise AI actually works when scale, security, and governance aren’t optional. They explore what happens when agents start reasoning across real customer data—and why the hardest part isn’t the model, it’s everything around it. Ben shares how Box is teaching AI to work with human workflows, not against them, while Wade connects it to the shift he’s seeing inside automation: from “set it and forget it” to systems that think alongside you. Because in the enterprise, AI has to earn trust before it scales.

People in this episode

Host: Wade Foster

Guest: Ben Kus

Topics covered

• enterprise AI
• data governance
• human workflows
• automation
• trust in AI

Keywords

• AI
• enterprise data
• Box
• automation
• trust
• workflows
• security

Mentioned in this episode

Organizations: Box, Zapier

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