AI Adoption Case Study Masterclass, w/ WCCB’s Krista Snelling & Matthew March

AI Adoption Case Study Masterclass, w/ WCCB’s Krista Snelling & Matthew March

From AI-Curious with Jeff Wilser by Jeff Wilser

February 19, 2026 · 59 min · Season 2 · Episode 8

About this episode

This episode features a case study on AI adoption in a regulated industry, focusing on governance and culture.

What does it take to make AI adoption stick in a high-stakes, heavily regulated industry, without triggering job-loss panic? In this episode of AI-Curious, we have a hyper-specific case study of AI adoption. Host Jeff Wilser talks with Krista Snelling (CEO and Chairman) and Matthew March (CIO and EVP) of West Coast Community Bank about their practical playbook for rolling out AI the right way: governance first, culture second, and measurable wins that free up time without cutting headcount. W...

People in this episode

Host: Jeff Wilser

Guests: Krista Snelling, Matthew March

Topics covered

  • AI adoption
  • case study
  • governance
  • culture
  • job security
  • technology implementation

Keywords

  • AI adoption
  • case study
  • West Coast Community Bank
  • job-loss panic
  • technology
  • governance
  • culture

Mentioned in this episode

Organizations: West Coast Community Bank

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