The Future of Banking Is Invisible
About this episode
The episode discusses how AI is transforming banking into an invisible service integrated into daily digital experiences.
In this special episode of AI-Podden, our host Ather Gattami sits down with Rolf Njor Jensen, VP of Technology at Lunar to explore how AI is reshaping the future of banking. From AI-powered support agents and smarter customer onboarding, to the rise of "invisible banking", we discuss how financial services could move beyond the banking app and become part of everyday digital experiences. We also look at what it takes to use AI responsibly in one of the world's most regulated industries, including data governance, privacy, security, human oversight and the new identity models needed for agentic AI.
Topics covered
- AI in banking
- invisible banking
- customer onboarding
- data governance
- financial services
- AI ethics
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