The Best AI Is the Kind You Don’t Notice (How IHG Is Scaling AI That Actually Works)

About this episode

Jolie Fleming discusses how IHG Hotels & Resorts is implementing AI to enhance operations and improve employee effectiveness without drawing attention to the technology itself.

Most enterprise AI tries to be impressive. In a hotel, it just needs to work. No one checks in hoping to experience great AI. They want things to feel smooth, fast, intuitive — like everything is just handled. That’s the standard. At IHG Hotels & Resorts, AI is being applied with that mindset. Not as a headline, but as a way to make employees more effective and operations run cleaner behind the scenes. In this episode, IHG Chief Product and Technology Officer Jolie Fleming shares what it ...

People in this episode

Guest: Jolie Fleming

Topics covered

• enterprise AI
• hotel operations
• employee effectiveness
• technology integration
• customer experience

Keywords

• AI
• IHG
• hotel technology
• enterprise solutions
• customer service
• operational efficiency

Mentioned in this episode

Organizations: IHG Hotels & Resorts

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