The Best AI Is the Kind You Don’t Notice (How IHG Is Scaling AI That Actually Works)
About this episode
Jolie Fleming discusses how IHG Hotels & Resorts is implementing AI to enhance operations and improve employee effectiveness without drawing attention to the technology itself.
Most enterprise AI tries to be impressive. In a hotel, it just needs to work. No one checks in hoping to experience great AI. They want things to feel smooth, fast, intuitive — like everything is just handled. That’s the standard. At IHG Hotels & Resorts, AI is being applied with that mindset. Not as a headline, but as a way to make employees more effective and operations run cleaner behind the scenes. In this episode, IHG Chief Product and Technology Officer Jolie Fleming shares what it ...
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