About this episode

Jeff and Tim discuss creating value in customer interactions based on a service principle from The Fred Factor.

In this episode of As the Drum Turns, Jeff & Tim cover the third service principle from The Fred Factor by Mark Sanborn and discuss how we can create value in everyday interactions with our customers.

People in this episode

Hosts: Jeff, Tim

Topics covered

• customer value
• service principles
• everyday interactions
• business strategy
• customer service

Keywords

• value creation
• customer interactions
• service principles
• business management
• The Fred Factor

Mentioned in this episode

Books & works: The Fred Factor

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• 317: Pick Up the Phone · March 27, 2026 · 17 min

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