About this episode

The episode discusses the complexities of initiating AV projects and the various workflows involved.

AV SuperFriends: On Topic - We won’t do anything until that form is filled out Recorded May 15, 2026 This episode of On Topic gets into the glamorous, soul-polishing world of how AV projects actually begin, which is apparently somewhere between a formal intake form, a support ticket that got out of hand, a hallway ambush, and someone discovering the room needs power, asbestos abatement, and lots of opinions. The panel compares how different campuses define and initiate projects, from TeamDynamix and ServiceNow workflows to informal emails, consultation requests, facilities handoffs, and the dreaded “this was supposed to be a simple fix” scenario. A big theme is the messy boundary between support ticket, request, incident, problem, and project, especially when aging systems, construction needs, or money get involved. They also get into the joys and failures of project management platforms, Project, Planner, Smartsheet, TeamDynamix, ServiceNow, and the eternal higher-ed struggle of trying to force real work, real communication, and real accountability into software that was clearly designed by people who have never been asked do any of that. In short: projects should start with…

People in this episode

Host: AV SuperFriends

Topics covered

• AV projects
• project management
• higher education
• workflow systems
• support tickets
• project initiation

Keywords

• AV projects
• project management
• TeamDynamix
• ServiceNow
• support tickets
• higher education
• workflow

Mentioned in this episode

Organizations: TeamDynamix, ServiceNow

Books & works: AV SuperFriends: On Topic

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