Beyond the Water: Technology and Tradition at Pride Pools, Spas and Leisure Products
About this episode
Dee Daniels interviews Alex Smith about advancements in pool technology and the importance of customer service at Pride Pools.
Producer Dee Daniels is in the Pride Pools’ Savannah location to talk with Alex Smith about the company’s 51st year and how pool-industry technology has advanced across retail, service, and new construction. Alex highlights automation now being standard for features like spillover spas, LED color lights, and controls via phone, plus cordless automatic cleaners and service tools that email customers before-and-after photos with invoices. He explains Pride Pools tests new products in-house before recommending them, prioritizing customer service over “latest and greatest” hype. They discuss why brick-and-mortar matters: many pool and spa purchases require detailed guidance on sizing, power, fuel types, and accessories, and in-person help reduces mistakes and returns common with online shopping. Pride Pools serves customers through both Savannah and Claxton locations, supporting rural counties and buy-local community benefits. FIND A FAVORITE SPOT IN THIS EPISODE: 00:00 Welcome to Pride Pools 00:23 51 Years of Growth 01:32 Smart Pool Technology 04:15 Service Made Simple 05:20 Testing New Products 07:44 Why Brick and Mortar 09:54 Online Ordering Pitfalls 13:34 Choosing the Right…
More episodes of Backyard Family Fun
- Fall Pool Maintenance Tips: Water Chemistry, Circulation & Testing with Pride Pools
- Pool Leaf War Tips: Fall Debris Cleanup, Automatic Cleaners & Water Chemistry | Backyard Family Fun Podcast
- Kicking Off Season 4: Hot Tub Season Is Just Around the Corner!
- Behind the Showroom: Pool Products, Smart Technology & Backyard Living
Explore listener stats, chart rankings, contacts and more on the Backyard Family Fun podcast page.