About this episode

Crystal Broj discusses the use of AI and digital tools at MUSC to enhance patient access and streamline operations.

In this episode, Crystal Broj, CPDHTS, Enterprise Chief Digital Transformation Officer, Medical University of South Carolina, discusses how MUSC is using AI, automation, and digital tools to improve patient access, streamline operations, and reduce workforce burden. She shares lessons from scaling voice AI across the enterprise, the importance of workflow redesign and governance, and her vision for a future where AI agents work seamlessly alongside healthcare teams.

People in this episode

Guest: Crystal Broj

Topics covered

• AI in healthcare
• digital transformation
• patient access
• workflow redesign
• automation
• healthcare operations

Keywords

• AI
• automation
• digital tools
• patient access
• healthcare teams
• voice AI
• workflow redesign

Mentioned in this episode

Organizations: Medical University of South Carolina

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