Healthcare Upside / Down: The Hidden Risk & What Happens Before Your Patients Ever Walk In the Door

Healthcare Upside / Down: The Hidden Risk & What Happens Before Your Patients Ever Walk In the Door

July 20, 2026 · 29 min

About this episode

This episode discusses the challenges of patient access and how operational improvements can enhance the healthcare experience.

In this episode, William Morris, MD, MBA, Chief Medical Officer, Tennr, and Sarah Kier, Principal, ECG Management Consultants, discuss the growing challenges of patient access, referral management, and specialty care wait times. They explore how care orchestration, AI-enabled workflows, and stronger operational leadership can improve access, reduce friction for patients, and create a more equitable healthcare experience.

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