Sharon Williams on Member Experience, Healthcare Access, and Smarter Payer Technology
From Becker’s Payer Issues Podcast by Becker's Healthcare
June 5, 2026 · 7 min
About this episode
Sharon Williams discusses the balance between utilization costs and member experience, the impact of technology on care coordination, and the importance of expanding healthcare access.
This episode recorded live at the Becker’s Spring 2026 Payer Issues Roundtable features Sharon Williams, Chief Executive Officer, and Management Consultant, University of Michigan Health Plan. Sharon shares insights on balancing rising utilization costs with member experience, the role of technology and data integration in improving care coordination, and why expanding access to healthcare coverage is critical to building a healthier America. In collaboration with Hippocratic AI .
People in this episode
Guest: Sharon Williams
Topics covered
- member experience
- healthcare access
- payer technology
- care coordination
- healthcare coverage
Keywords
- member experience
- healthcare access
- payer technology
- care coordination
- healthcare coverage
Mentioned in this episode
Organizations: University of Michigan Health Plan, Hippocratic AI
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