Sharon Williams on Member Experience, Healthcare Access, and Smarter Payer Technology
About this episode
Sharon Williams discusses the balance between utilization costs and member experience, the impact of technology on care coordination, and the importance of expanding healthcare access.
This episode recorded live at the Becker’s Spring 2026 Payer Issues Roundtable features Sharon Williams, Chief Executive Officer, and Management Consultant, University of Michigan Health Plan. Sharon shares insights on balancing rising utilization costs with member experience, the role of technology and data integration in improving care coordination, and why expanding access to healthcare coverage is critical to building a healthier America. In collaboration with Hippocratic AI .
More episodes of Becker’s Payer Issues Podcast
- Tackling Healthcare Affordability Through Innovative Funding Models with Morgan Kendrick
- America’s Health Rankings Senior Report: Key Trends in Healthy Aging with Rhonda Randall, DO
- Rethinking Risk Adjustment and Payer Provider Alignment in Value-Based Care
- Rethinking Health Plan Design Through Access, AI, and Preventive Care with Adam Park
- AI, Interoperability, and Member Experience in Modern Payer Operations with Cara Wahmann
- Using Data and AI to Drive Proactive Member Care
Explore listener stats, chart rankings, contacts and more on the Becker’s Payer Issues Podcast podcast page.