About this episode

The episode explores the importance of hands-on leadership and connection in a complex organizational environment.

Valet took the car. We walked in and it was dark. My eyes adjusted. The front room was smaller than I thought. I should’ve worn a jacket. Then I remembered. Princess Buttercup is behind me. They aren’t looking at me anyway. She’s got the room. She always does. The host took us around the corner. The room opened up, but got darker. A beautiful booth was waiting for us. We were excited. My son had already picked out what he was going to order. The family group chat got peppered with menu screens, yellow circles drawn around what he wanted. This is my friend’s place. I think he’s one of the best in the world at this. He’s my age. Actually a year older. We’ve known each other for 25 years. He’s on my 3am list. I know if I call him at 3am he’s in the car before I’m done explaining what I need. He’ll turn 50 next year. For someone as successful as him, the last place you’d expect to find him is on a restaurant floor. Sitting tables, pulling chairs, checking dishes in the pass. Pushing some back. But there he is. That’s what he’s doing. The old idea was “management by walking around.” Get out there. See people. Connect. Be human. Leadership requires connection. But walking around isn’t…

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