017-Three Habits That Build Better Teams: Listen, Be Real, Recognize
About this episode
Heather McDermott discusses how everyday leadership behaviors can improve team performance and workplace culture.
What if what looks like a performance problem is actually a relationship problem? In this episode of Beyond the Class , Heather McDermott, Senior Director of Learning Innovation at the Chapman Foundation, explore s a growing challenge facing organizations today: declining trust, rising stress, and disengaged employees. While many leaders focus on improving results through policies, processes, or accountability measures, Heather argues that performance is often shaped by something deeper - the environment leaders create every day. Drawing on her experience in organizational culture design and leadership development, Heather reframes performance as an outcome of human experience. Rather than focusing on large-scale initiatives, Heather highlights three everyday leadership behaviors and provides examples that impact culture and results. Three Human-Centered Leadership Behaviors That Improve Performance : Listen with presence and curiosity Model thoughtful vulnerability Recognize contributions intentionally Throughout the conversation, Heather emphasizes that human-centered leadership is a deliberate choice leaders make through daily actions and interactions. These small moments…
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