Skill mix and patient trust in general practice

About this episode

Dr. Charlotte Paddison discusses the implications of skill mix changes in general practice and their impact on patient trust.

Today, we’re speaking to Dr Charlotte Paddison, who is currently non-executive director at Royal Papworth Hospital, and formerly a Senior Fellow and co-lead for Primary Care at the Nuffield Trust. Title of paper: Implications of skill-mix change in general practice: secondary analysis of data from the GP Patient Survey Available at: https://doi.org/10.3399/BJGP.2025.0360 To the authors’ knowledge, no previous studies have investigated the impact on patient trust or perception of needs met when patients are unsure what type of health professional they have seen. Using data from a large national survey, this study found that patients expressed lower confidence and trust, and were less likely to report their needs were met in general practice consultations when they were not sure who their appointment was with. The results are novel in demonstrating that the combination of not knowing who you saw and a remote appointment is particularly problematic for patient trust. Transcript This transcript was generated using AI and has not been reviewed for accuracy. Please be aware it may contain errors or omissions. Speaker A 00:00:01.600 - 00:00:58.530 Hello and welcome to BJGP Interviews…

People in this episode

Host: Nada Khan

Guest: Dr Charlotte Paddison

Topics covered

• skill mix
• patient trust
• general practice
• health professionals
• patient perception

Keywords

• skill mix
• patient trust
• general practice
• health professionals
• GP Patient Survey

Mentioned in this episode

Organizations: Royal Papworth Hospital, Nuffield Trust

Books & works: Implications of skill-mix change in general practice: secondary analysis of data from the GP Patient Survey

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