Ep. 741 Conviva | Consumer-Facing AI Agents (feat. Keith Zubchevich)

About this episode

In this episode, Brandon Zemp interviews Keith Zubchevich about Conviva's work with AI agents and customer experience.

For episode 741 of the BlockHash Podcast, host Brandon Zemp is joined by Keith Zubchevich, President and CEO of Conviva. Keith Zubchevich is president and CEO of Conviva, where he helps digital businesses understand what their customers actually experience — not just what dashboards say is happening. He leads Conviva’s work at the intersection of agentic AI, real-time analytics, and customer experience, with a focus on measuring outcomes, friction, and risk once AI is deployed in production. Learn how Conviva gives AI agents context at conviva.ai 📣 This episode is brought to you by Sumsub. Sumsub is a leading full-cycle verification platform purpose-built for the crypto industry, chosen by 8 out of 10 of the biggest global exchanges. It helps VASPs, exchanges, and DeFi platforms prevent fraud, stay compliant, and scale globally. From instant KYC and KYB to automated crypto transaction monitoring, as well as full Travel Rule compliance. With over 1,800+ VASPs in their Travel Rule ecosystem, their no-code platform adapts to evolving threats, market demands, and global regulations. Trusted by over 4,000 clients in fintech and crypto, Sumsub combines blockchain intelligence…

People in this episode

Host: Brandon Zemp

Guest: Keith Zubchevich

Topics covered

• AI agents
• customer experience
• real-time analytics
• digital business
• fraud prevention
• crypto industry

Keywords

• AI
• customer experience
• real-time analytics
• fraud prevention
• crypto
• KYC
• KYB

Sponsors

Sumsub

Mentioned in this episode

Organizations: Conviva

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