How Technology, Behavioral Science & AI Are Transforming Customer Loyalty | Ish Agrawal
About this episode
Ish Agrawal discusses how technology, behavioral science, and AI are reshaping customer loyalty post-purchase.
What if the most important part of the customer journey begins after the purchase? In this episode of Boardsi Leadership Talks, Martin Rowinski sits down with Ish Agrawal, Stanford MBA, founder of TAP, and former innovation leader at PwC, Praxis Labs, and X (Google's Moonshot Factory). Ish shares her unique perspective on the intersection of technology, behavioral science, AI, customer experience, and entrepreneurship. From helping Fortune 500 companies explore emerging technologies to buil...
People in this episode
Host: Martin Rowinski
Guest: Ish Agrawal
Topics covered
- customer loyalty
- technology
- behavioral science
- AI
- customer experience
- entrepreneurship
Keywords
- customer journey
- emerging technologies
- Fortune 500
- innovation
- entrepreneurship
Mentioned in this episode
Organizations: Stanford, PwC, Praxis Labs, X (Google's Moonshot Factory), TAP
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