S3 Bonus 1: Bret Taylor of Sierra and OpenAI
About this episode
Bret Taylor discusses the potential and limitations of AI agents in customer service.
A conversation about the potential and limits of AI agents with the co-founder of Sierra, an agentic customer-service company. Bret Taylor, who is also the chairman of OpenAI, tells Andrew Palmer about the imperfections of the technology, the competition between model-makers and vendors, and how he uses AI to manage. To listen to the full series, subscribe to Economist Podcasts+ . If you’re already a subscriber to The Economist , you have full access to all our shows as part of your subscription. For more information about how to access Economist Podcasts+, please visit our FAQs page or watch our video explaining how to link your account. This episode is also available to watch on The Economist ’s YouTube channel . Hosted on Acast. See acast.com/privacy for more information.
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