How Process Protects Client Relationships With Ben Tarwater
About this episode
Brad discusses the importance of process and communication in maintaining client relationships in home building with Ben Tarwater.
Brad sits down with Ben Tarwater, COO of Bickimer Homes, for a practical conversation about why process, communication, and expectation setting matter so much in semi custom home building. Ben shares how weekly updates, selection deadlines, clear parameters, and strong client relationships keep projects moving without turning the customer experience into chaos.
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