Beyond Banking: Solving Problems, Not Offering Products

About this episode

This episode explores how banks are evolving to offer value-added services that address real customer needs beyond traditional financial products.

In This Episode Banks are evolving beyond traditional financial products to offer value-added services that deliver outcomes that matter in customers’ everyday lives. In this episode of Breaking Banks, we explore this shift through a very specific lens. Joining host Jason Henrichs are Marcy Allen, Head of Enterprise Financial Institutions at Carefull, a company focused on helping families protect aging loved ones from financial risk and fraud, and Drew Reilly, VP, Fintech Partnerships & Investments at U.S. Bank They discuss how banks approach value-based accounts and loans, the realities of delivering these services within large institutions, buying versus building, and what happens when financial services appear where customers actually need help, not just where banks traditionally operate. This episode is part of the Hot Take series, powered by U.S. Bank, and was recorded live at the University of Utah’s FintechXchange Conference.

People in this episode

Host: Jason Henrichs

Guests: Marcy Allen, Drew Reilly

Topics covered

• banking
• financial services
• value-added services
• customer experience
• fintech

Keywords

• value-based accounts
• loans
• financial risk
• fraud protection
• fintech partnerships

Mentioned in this episode

Products: Carefull, U.S. Bank

Books & works: Breaking Banks

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