From Experience to ROI: How Mount Sinai Is Rethinking Diagnostics, AI, and the Inpatient Care Journey

About this episode

Eric Glazer discusses with Dr. Fernando Carnavali how Mount Sinai is leveraging patient experience and technology to improve diagnostics and ROI in healthcare.

This episode features a highlighted segment from the ROI Centered Care Virtual Summit, produced by Bright Spots Ventures in partnership with TytoCare and the American Telemedicine Association. In this conversation, Eric Glazer sits down with Fernando Carnavali, MD, Associate Professor of Medicine at the Icahn School of Medicine at Mount Sinai and Chief of General Internal Medicine at Mount Sinai Health System, to explore how large academic health systems can translate patient experience, diagnostics, and technology innovation into measurable ROI. Rather than focusing on new tools for their own sake, Dr. Carnavali reframes the challenge: how to use existing data, connected devices, and AI-enabled diagnostics to improve the full patient journey, before, during, and after the visit while also supporting a stretched clinical workforce. Drawing on Mount Sinai's real-world operating environment, the conversation explores how experience, communication, and clinical efficiency are increasingly inseparable from financial performance, especially in inpatient and general internal medicine settings. This discussion moves beyond pilot thinking to address what it takes to operationalize…

People in this episode

Host: Eric Glazer

Guest: Fernando Carnavali Md

Topics covered

• diagnostics
• AI
• inpatient care
• patient experience
• health systems
• ROI

Keywords

• Mount Sinai
• telemedicine
• clinical efficiency
• healthcare innovation

Mentioned in this episode

Products: TytoCare

Books & works: Evaluation of Long COVID Care Practices, Access Amplified

Places: Manhattan, West Side, Harlem, Chelsea, New York City

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