How Slack actually uses AI at work
About this episode
This episode discusses the role of AI in technical jobs and the importance of technical expertise with Liliana Lindberg from Slack.
AI is changing technical roles faster than ever. But does that mean customer-facing engineers are becoming obsolete?In this episode of Builders, Lee Haynes sits down with Liliana Lindberg, Lead Solutions Engineer at Slack, who has also worked at Google and startups throughout her career. They discuss what solutions engineers actually do, why technical expertise still matters in the age of AI, and why blindly trusting AI can create bigger problems than it solves.Liliana also shares her unconventional journey into tech, why she thought programming wasn’t for her, and how she built a successful career without following the traditional management path.In this episode, you’ll learn:• What a Solutions Engineer actually does• Why AI won’t replace customer-facing technical roles• How Slack uses AI to improve productivity• The biggest mistakes people make when using AI• Why technical knowledge is still essential in the AI era• Startup vs. big tech, what each environment teaches you• Why becoming a manager isn’t the only path to career growth• The skills every modern Solutions Engineer needs• How curiosity became Liliana’s biggest career advantage• Practical advice for anyone building a…
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