About this episode

Caryn Katsikogianis discusses leadership, culture, and the impact of AI on the future of work.

In this episode of Business & Beyond , Sanjay Chari sits down with Caryn Katsikogianis, former Chief People Officer at Woolworths, for a conversation on leadership, culture, and the future of work.​ Drawing on her decades-long career in people leadership, Caryn reflects on what it takes to build trust, lead with purpose, and navigate change in complex organisations.​ The conversation also explores how AI is reshaping the way work gets done — and why the next wave of transformation will depend not just on technology, but on the teams closest to the work. Chapter markers: 00:00 Introducing Caryn Katsikogianis​ 04:24 Leading through challenge and what great leadership lookslike in a crisis​ 09:14 Can empathy and connection be learned?​ 10:32 Calling out poor leadership and finding courage​ 13:48 How business culture has changed​ 15:40 Why AI is fundamentally changing work​ 18:47 Building AI confidence across teams​ 20:58 Why AI needs to start with strategy​ 22:51 From top-down change to team-led transformation​ 23:51 Balancing AI speed, risk and governance​ 24:45 How successful organisations will scale AI​ 25:40 What AI means for talent and future skills​ 27:10 Why Caryn is…

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