Disco Bathrooms and Tipping Culture
About this episode
The episode discusses tipping culture and innovative customer experience strategies, including the concept of 'disco bathrooms'.
In this episode of Business Brain, Shannon Jean and Dave Hamilton tackle a topic that hits every wallet: tipping culture, and how far the pendulum has swung. We dig into why the standing-up-means-no-tip rule makes sense, how COVID-era generosity quietly became the new default, and why getting prompted to tip at the pharmacy or grocery checkout feels so absurd. We break down the math that nobody questions anymore (why a $7 beer and a $17 martini earn the same buck), the European model where tips aren’t expected, and those creeping service fees stacking on top of tax. The reset is coming, and we’re here for it. Then we flip to the upside of customer experience with two unforgettable words: disco bathrooms. We unpack how one gas station turned a restroom into a viral, million-view marketing machine, and why every business, no matter how boring, is in the experience business. From toilet-wrapped plumber vans to funny auto-attendants to the music in your waiting room, we share simple ways to differentiate, get remembered, and earn free word-of-mouth. Make it weird, make it memorable, and keep leveling up your Charmed Life. 00:00:00 Business Brain – The Entrepreneurs’…
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