BEP 89c – Telephone English: Making Arrangements
About this episode
This episode focuses on making arrangements over the telephone in a business context.
document.createElement('audio'); https://traffic.libsyn.com/secure/bizpod/BEP089c-Telephone-Arrangements.mp3 Welcome back to Business English Pod for today’s lesson on making arrangements on the telephone . Communication can be hard enough with a person who’s right in front of you. It gets even harder when you’re on the telephone and you can’t see the person. And if it’s all in a language other than your native language, well let’s just say things aren’t easy! When talking on the telephone, clarity is critical. You can see how important it is to be clear when you make arrangements. If you’re talking about times and places and making plans, confusion could lead to missed appointments, missed flights, or missed opportunities. Some skills are useful in all phone conversations, like asking if someone is busy when you call them. Other skills are especially useful for making arrangements, like interrupting someone to confirm information and asking about preferences. You might also have to reassure people and show flexibility when making arrangements. In today’s dialog, we’ll join a telephone conversation between Marco and Adriana. Marco works for an Italian fashion company called Viva…
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