Car Wash Exchange – Dee Ann Turner

About this episode

Dee Ann Turner discusses building and sustaining high-performing teams in the car wash industry.

On this episode of Car Wash Exchange , we’re joined by Dee Ann Turner, former Vice President of Talent at Chick-fil-A and a leading voice in organizational culture and people development. With more than three decades of experience helping shape one of the most recognized service cultures in business, Dee Ann brings a powerful perspective on what it really takes to build—and sustain—a high-performing team. She shares why most organizations overcomplicate culture, and how focusing on just three core elements can transform both employee engagement and customer experience. From hiring for character to creating “second mile” service moments that customers never forget, this conversation is packed with insights tailored specifically for car wash operators navigating today’s workforce and customer expectations. If you’re looking to strengthen your team, improve retention, and create a culture that truly sets your business apart—this is an episode you won’t want to miss. Key Takeaways 1. Culture isn’t complicated—most businesses just overcomplicate it. 2. Purpose drives performance. 3. Hire for character, not just skill. 4. Owners are the Chief Culture Officers. 5. Hospitality…

People in this episode

Host: CAR WASH Magazine

Guest: Dee Ann Turner

Topics covered

• organizational culture
• employee engagement
• customer experience
• team building
• retention strategies

Keywords

• culture
• performance
• hiring
• service
• employee retention

Mentioned in this episode

Organizations: Chick-fil-A