Enhancing the customer experience with AI: With Wyndham Hotels’ Michael Mahar
About this episode
Michael Mahar discusses how Wyndham Hotels is leveraging AI and cloud technologies to enhance customer experience.
This week on Catalyst, Tammy is joined by Michael Mahar, SVP & Head of Commercial Technology, Loyalty & Digital Products at Wyndham Hotels and Resorts. Michael’s career started answering calls as a Support Technician at Wyndham and now, over 20 years later, he’s helping the company transform their global infrastructure and leverage AI and cloud technologies to enhance the customer experience. In this episode Michael shares how Wyndham is using new technologies to improve the personal experience of their clients and why keeping an optimistic approach to advancements in AI is beneficial to your business. Please note that the views expressed may not necessarily be those of NTT DATA Links: Michael Mahar Learn more about Launch by NTT DATA See Privacy Policy at https://art19.com/privacy and California Privacy Notice at https://art19.com/privacy#do-not-sell-my-info .
People in this episode
Host: Tammy
Guest: Michael Mahar
Topics covered
- customer experience
- AI
- technology
- hospitality
- business transformation
Keywords
- AI
- customer experience
- Wyndham Hotels
- cloud technologies
- business transformation
Mentioned in this episode
Organizations: Wyndham Hotels and Resorts, NTT DATA
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