Enhancing the customer experience with AI: With Wyndham Hotels’ Michael Mahar

About this episode

Michael Mahar discusses how Wyndham Hotels is leveraging AI and cloud technologies to enhance customer experience.

This week on Catalyst, Tammy is joined by Michael Mahar, SVP & Head of Commercial Technology, Loyalty & Digital Products at Wyndham Hotels and Resorts. Michael’s career started answering calls as a Support Technician at Wyndham and now, over 20 years later, he’s helping the company transform their global infrastructure and leverage AI and cloud technologies to enhance the customer experience. In this episode Michael shares how Wyndham is using new technologies to improve the personal experience of their clients and why keeping an optimistic approach to advancements in AI is beneficial to your business. Please note that the views expressed may not necessarily be those of NTT DATA Links: Michael Mahar Learn more about Launch by NTT DATA See Privacy Policy at https://art19.com/privacy and California Privacy Notice at https://art19.com/privacy#do-not-sell-my-info .

People in this episode

Host: Tammy

Guest: Michael Mahar

Topics covered

• customer experience
• AI
• technology
• hospitality
• business transformation

Keywords

• AI
• customer experience
• Wyndham Hotels
• cloud technologies
• business transformation

Mentioned in this episode

Organizations: Wyndham Hotels and Resorts, NTT DATA

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