Leading when you don’t have all the answers: Shelly Swanback on culture, vision, and continuous learning
About this episode
Tammy and Shelly Swanback discuss leadership during disruption, emphasizing the importance of communication and soft skills in navigating change.
This week on Catalyst, Tammy is joined by Shelly Swanback, a transformation executive who spent her career helping global organizations navigate digital disruption and large-scale cultural change. Before retiring, Shelly co-founded and helped build Accenture Digital, then went on to lead Western Union and TTEC through major transformations, and she recently published a chapter in The AI Edge: How to Thrive Within Civilization's Next Big Disruption . Shelly and Tammy discuss what leaders need to be communicating right now, and why in this moment of disruption, messaging matters as much as the vision itself. They also dig into why so-called soft skills, curiosity and emotional intelligence are, in fact, hard business requirements at a time when employees are anxious about what AI means for their jobs and their futures. As Shelly puts it, leadership isn’t about having all the answers, it’s about building teams that can thrive within the questions. Please note that the views expressed may not necessarily be those of NTT DATA Links: Shelly Swanback The AI Edge: How to Thrive Within Civilization's Next Big Disruption Learn more about Launch by NTT DATA See…
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