EP. 142: Throwback episode - Handling Tough Conversations through Compassionate Communication
About this episode
This episode discusses how leaders can handle tough conversations with compassion and clarity.
Difficult conversations may never feel easy, but leaders can become more skilled and confident in having them. In this throwback episode of Coffee Break, Dr. Renee Thompson speaks with Diane Salter, Director of Surgical Services at WellSpan Health Ephrata and a consultant for The Healthy Workforce Institute, about addressing disruptive behavior, giving honest feedback, and holding employees accountable with compassion. Diane shares examples from surgical services, including conversations involving physician behavior and a highly personal employee concern, to show why leaders cannot avoid uncomfortable situations. She explains how self-awareness, preparation, empathy, and curiosity can help leaders communicate clearly without losing respect or trust. Diane also discusses the importance of focusing on behavior rather than attacking someone’s character and creating a workplace where feedback and peer accountability are part of the culture. Tune in to learn how to prepare for challenging conversations, stay focused when emotions rise, and lead with both empathy and assertiveness. About Diane Salter Diane Salter is a registered nurse with 25 years of experience in clinical nursing…
More episodes of Coffee Break: Breaking the Cycle of Bullying in Healthcare, One Cup at a Time
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- EP. 145: Beyond Self-Care: What Healthcare Leaders Must Do to Prevent Nurse Burnout
- EP. 144: Human-Centered Design in Healthcare: Why Nurses Lead the Best Solutions
- EP. 143: The Meeting Hijacker: How Leaders Can Take Back Control
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