About this episode

The episode discusses practical IT applications of AI, the risks involved, and critiques Apple's slow progress in AI technology.

In this episode of Command Control Power, the hosts discuss practical IT uses of AI, including improving client communications, speeding email migration due diligence via AI-generated PowerShell reporting (mailbox size, forwarding rules, aliases, naming pitfalls, licensing limits), and reducing billing friction by summarizing recorded RingCentral calls in Claude to log hours and generate detailed invoices, including for Ubiquiti camera projects. They debate risks such as blindly running AI-suggested commands, clients acting on AI advice, and data leakage when employees paste company information into public AI tools, emphasizing guardrails, policies, and potential local/private AI setups (e.g., Mac mini with Ollama). The conversation broadens to AI's impact on IT business models, automation in ticketing, and Apple's lackluster AI progress, delayed Siri features, privacy positioning, and reliance on partners like Google/Gemini. 00:00 Show Kickoff 00:02 New Studio Tour 00:31 Flag Outage Story 01:35 AI Migration Prep 03:26 PowerShell Due Diligence 05:36 Call Summaries Invoicing 07:31 Automating Call Logs 09:35 AI As Expert Helper 11:51 Safety With Commands 12:58 Clients Using AI…

People in this episode

Hosts: Jerry Zigmont, Joe Saponare, Sam Valencia

Topics covered

• AI in IT
• Client communication
• Email migration
• Billing automation
• Data privacy
• Apple's AI progress
• IT business models

Keywords

• AI
• IT workflows
• PowerShell
• billing
• data privacy
• Siri
• automation
• client communication
• Ubiquiti
• Gemini

Mentioned in this episode

Organizations: Apple, Google, Gemini

Products: Siri, Claude, Ubiquiti, Mac mini, Ollama

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