The Queue Question: How AI is Redefining Crowd Management

The Queue Question: How AI is Redefining Crowd Management

October 2, 2025 · 40 min · Season 3 · Episode 4

About this episode

This episode explores how AI is transforming crowd management with insights from Zack Klima, CEO of WaitTime.

As the power of artificial intelligence continues to expand into new industries, trailblazers are pushing the boundaries and using these advancements to revolutionize the way we manage and experience public spaces. In this episode of Connect, we are joined by Zack Klima, founder and CEO of WaitTime, the leader in AI-powered computer vision for crowd management. Together, we explore WaitTime’s patented AI algorithms used for crowd management, such as queuing, stanchion, entry-exit, and massing...

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