Consumer Talk 1: What hospitality can teach us about AI and the customer experience
About this episode
The episode discusses the balance between automation and traditional customer service in the hospitality industry.
Saskia Falken speaks to Sean Granger, General Manager at Granny Mouse Country House & Spa, about whether hospitality has become too focused on automation, and why good old-fashioned customer service may still be the industry's biggest competitive advantage. Lunch with Pippa Hudson is CapeTalk’s mid-afternoon show. This 2-hour respite from hard news encourages the audience to take the time to explore, taste, read and reflect. The show - presented by former journalist, baker and water sports enthusiast Pippa Hudson - is unashamedly lifestyle-driven. Popular features include a daily profile interview #OnTheCouch at 1:10 pm. Consumer issues are in the spotlight every Wednesday while the team also unpacks all things related to health, wealth & the environment. Thank you for listening to a podcast from Lunch with Pippa Hudson Listen live on Primedia+ weekdays between 13:00 and 15:00 (SA Time) to Lunch with Pippa Hudson broadcast on CapeTalk https://buff.ly/NnFM3Nk For more from the show, go to https://buff.ly/MdSlWEs or find all the catch-up podcasts here https://buff.ly/fDJWe69 Subscribe…
People in this episode
Host: Saskia Falken
Guest: Sean Granger
Topics covered
- hospitality
- AI
- customer experience
- automation
- customer service
- competitive advantage
Keywords
- hospitality
- AI
- customer experience
- automation
- customer service
- competitive advantage
Mentioned in this episode
Organizations: Granny Mouse Country House & Spa, CapeTalk
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