Consumer Talk: Understanding the rules and refunds around laybys

About this episode

Wendy Knowler discusses the rules surrounding refunds for laybys, highlighting a recent case of a retailer's refusal to refund a cancelled layby.

Pippa Hudson speaks to consumer journalist Wendy Knowler about the ins and outs of laybys.  She discusses a recent case where a retailer wouldn’t refund someone who had cancelled their layby. Lunch with Pippa Hudson is your respite from hard news, a space to explore, taste, read, and reflect. Hosted by former journalist Pippa Hudson, the show embraces lifestyle in all its forms, guided by her adventurous spirit. Each week also covers consumer issues, plus conversations on health, wealth and the environment. Thank you for listening. Catch the show live on Primedia+ weekdays from 1 pm to 3 pm (South African time) https://buff.ly/NnFM3Nk Find more from the show, and all catch‑up podcasts on Primedia+ https://buff.ly/xGkqLbT Subscribe to the CapeTalk newsletters to stay up to date https://buff.ly/sbvVZD5     Let’s keep the conversation going online:   CapeTalk on Facebook: https://www.facebook.com/CapeTalk   CapeTalk on TikTok: https://www.tiktok.com/@capetalk   CapeTalk on Instagram: https://www.instagram.com/   CapeTalk on X: https://x.com/CapeTalk   CapeTalk on YouTube: https://www.youtube.com/@CapeTalk567 See…

People in this episode

Host: Pippa Hudson

Guest: Wendy Knowler

Topics covered

• laybys
• refunds
• consumer rights

Keywords

• consumer journalist
• retailer
• cancellation

Mentioned in this episode

Books & works: Lunch with Pippa Hudson

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