How Angi Uses AI to Power Better Content w/ Caroline Gilbert
About this episode
Caroline Gilbert discusses how Angi leverages AI to enhance its content operations and maintain visibility in changing search behaviors.
Caroline Gilbert — Director of Content & Editorial at Angi — joins Ross Hudgens to explore how one of the largest home-services brands is using AI to scale, transform, and optimize content operations. They discuss how Caroline’s team doubled Angi’s content library to 12,000+ articles, how AI helps maintain top-funnel visibility amid shifting search behaviors, and the nuanced balance between human expertise and generative automation. Caroline breaks down the three pillars of Angi’s AI framework — generation, transformation, and operations — and how they’ve automated everything from brief creation to CMS ingestion while keeping a strong editorial voice. Plus: lessons learned from early AI missteps, real examples of disclosure testing, and how AI is reshaping both content creation and search behavior itself. Show Notes 0:08 – From cost guides to “everything home”: expanding Angi’s library 1:00 – Moving up-funnel: education, troubleshooting, light DIY, and when to hire 2:14 – Top-funnel ROI drops as AI overviews change search behavior 2:56 – Why Angi adopts gen-AI: maintain helpful content without heavy human lift 3:27 – Staying visible where intent is early but brand value matters…
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