#476 The Client Experience System Behind a $3M Remodeler (ft. Andrew Nuhfer)

About this episode

Logan Shinholser interviews Andrew Nuhfer about the client experience system that helped scale AKN Interiors to over $3M annually.

In this episode of the Contractor Growth Network Podcast , Logan sits down with Andrew Nuhfer , founder of AKN Interiors , to unpack how clear communication, structured systems, and expectation-setting fuel high-end remodeling growth. Andrew shares how he's scaled AKN Interiors to over $3M annually while running 15–20 active projects—without sacrificing the client experience. From pre-construction planning and interior design collaboration to daily logs, scheduling, and post-project follow-ups, this episode breaks down what it actually looks like to run a modern, client-first remodeling operation. If you're looking to reduce friction, avoid misaligned expectations, and build a repeatable communication process your team and clients can trust, this conversation is packed with real-world insight. 🎯 Timestamps: 00:00 — Andrew's background and why he started AKN Interiors 03:00 — Making the leap from employee to business owner 07:50 — Why planning and expectations matter more than craftsmanship alone 10:00 — Setting pricing expectations early (and why transparency wins) 14:00 — Using past projects to anchor budget conversations 17:20 — Integrating an interior designer into the…

People in this episode

Host: Logan Shinholser

Guest: Andrew Nuhfer

Topics covered

• client experience
• remodeling
• communication
• business growth
• project management

Keywords

• client experience
• remodeling
• communication systems
• project management
• business growth

Mentioned in this episode

Organizations: AKN Interiors

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