About this episode

Paolo Fabrizio discusses the importance of a Customer Culture evolution plan for achieving tangible outcomes.

If you want to achieve tangible outcomes, setting up and execute an Customer Culture evolution plan is key. Paolo Fabrizio starts from 2 common sentences beccause underneath each fo them, what's being unsaid tells more about theit current Customer Culture needs.

People in this episode

Host: Paolo Fabrizio

Topics covered

• Customer Culture
• business strategy
• organizational change
• customer experience
• tangible outcomes

Keywords

• Customer Culture
• evolution plan
• business outcomes
• customer needs
• management

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