117. From Laid Off to Director of CS in 60 Days (the 2 Moves That Made it Happen)

About this episode

This episode discusses how a senior customer success leader secured a Director role in under 60 days through strategic outreach and overcoming objections.

What if one message could instantly get you into a final round interview? In this episode, I’m breaking down the real story of how one senior CS leader went from getting rejected in final rounds to landing a Director role in under 60 days. I’ll show you the exact move that got her into a final round interview when she was completely overlooked, and the subtle shift that helped her turn objections into a yes. This is not about working harder, it is about thinking differently. If you want to stop getting passed over and finally start landing offers, hit play and let’s dive in. And if you’re done getting so close to offers but still missing out, apply for 1:1 coaching HERE and let’s fix what’s actually holding you back. 00:43 – The one thing that changed everything for Kelly’s job search as a senior CS leader 04:53 – Why strategic outreach matters way more than resume tweaks in landing interviews 06:47 – How a simple outreach message made Kelly the third candidate in a final round, even after the role seemed closed 09:14 – Identifying and crushing objections before they become reasons not to hire you in senior-level interviews 11:26 – The difference between just acknowledging a…

People in this episode

Host: Carly Agar

Guest: Kelly

Topics covered

• job search
• customer success
• interview strategies
• career coaching
• professional development

Keywords

• job interview
• customer success
• career coaching
• job search strategies
• interview techniques

More episodes of Customer Success Career Coach, Career Tips and Proven Job Interview Strategies For Every Customer Success Manager

• 124. How This CSM Got a 40% Interview Conversion Rate (With Special Guest, Mariia!) · June 10, 2026 · 31 min
• 123. 3 Things CS Job Seekers Waste the Most Time On (That Aren’t Getting Them Hired) · June 3, 2026 · 22 min
• 122. 5 Ways Top Performing CSMs Use Champions to Drive Adoption, Expansion & Renewals in Their Accounts · May 27, 2026 · 30 min
• 121. How to Land a Customer Success Job You Actually Love (Not Just Any Job) · May 20, 2026 · 26 min
• 120. He Applied to 1,000 CS Jobs and Got 0 Interviews. Here's What Finally Worked · May 13, 2026 · 34 min
• 119. 4 Steps to Build a Business Case for Your Own Promotion in Customer Success · May 6, 2026 · 22 min