Deloitte CTO: Advice to CIOs on Enterprise AI | CXOTalk #912

Deloitte CTO: Advice to CIOs on Enterprise AI | CXOTalk #912

From CXOTalk by Michael Krigsman

March 25, 2026 · 53 min · Episode 912

About this episode

Bill Briggs, CTO of Deloitte, discusses the findings of the 2026 TechTrends report and offers advice to CIOs on balancing AI spending between technology and culture.

Bill Briggs, CTO of Deloitte, shares findings and advice for Chief Information Officers (CIOs) from the 2026 TechTrends report: 93% of enterprise AI spending goes to technology and tooling, while only 7% of funding goes to culture, change management, and learning. Briggs explains why this imbalance drives failed pilots and runaway costs, and what leaders should do about it. 📌 KEY POINTS -- Your AI spending ratio is upside down Enterprises allocate 93% of AI budgets to technology and tooling, while devoting only 7% to culture, change management, and workforce learning. Leaders who invest first in simplifying processes from first principles, before adding AI, consistently produce the strongest returns. -- Frontline trust in AI sits at 6.7%, and it's costing you C-suite executives report 70% trust in AI, while entry-level workers register only 6.7%, creating an inverted value chain where the people closest to broken processes stay silent. Organizations can close this gap by declaring intentions upfront and making it safe for workers to experiment openly, rather than hiding behind personal AI tools. -- Measure outcomes, not agent headcount Companies broadcasting "tens of…

People in this episode

Host: Michael Krigsman

Guest: Bill Briggs

Topics covered

  • Enterprise AI
  • CIO advice
  • AI spending
  • organizational culture
  • change management

Keywords

  • enterprise AI
  • CIO advice
  • AI spending ratio
  • organizational trust
  • business outcomes

Mentioned in this episode

Organizations: Deloitte, CIOs

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