The good and the bad of online reviews - and how to read them
About this episode
The episode discusses the impact of online reviews on businesses and how consumers can discern between genuine feedback and unfair criticism.
A restaurant recently faced a barrage of negative reviews which affected its Google rating. It sparked a conversation on how we leave and read online reviews. Are we too quick to criticise from behind our screens? And as consumers, are we able to tell the difference between thoughtful feedback and unfair criticisms? Steven Chia and Tiffany Ang sit down with Dr Elmie Nekmat from the National University of Singapore and online food reviewer Leong Yong Xin aka @foodbaby.sg, to unpack what it means to give and recognise an authentic review in a noisy digital space. See omnystudio.com/listener for privacy information.
People in this episode
Hosts: Steven Chia, Tiffany Ang
Guests: Dr Elmie Nekmat, Leong Yong Xin
Topics covered
- online reviews
- consumer behavior
- digital feedback
- restaurant ratings
- criticism
- authentic reviews
Keywords
- online reviews
- restaurant ratings
- consumer criticism
- digital space
- authentic feedback
Mentioned in this episode
Organizations: National University of Singapore, @foodbaby.sg
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