About this episode

The episode discusses the importance of patient revenue in dental practices and how to improve collections and cash flow.

If your practice is collecting well from insurance but still struggling with cash flow, patient revenue may be the missing piece. In this episode of the Dental Billing Academy Podcast, hosts Jacquelyn Hurley and Dr. Iris Han, DDS, are joined by Julie Weathers, Product Leader for Patient Billing and Dental Accounting Services at eAssist Dental Solutions, to explore why patient revenue has become one of the most important drivers of a dental practice's financial health—and why so many practices still lack the systems to manage it effectively. Together, they examine the growing shift from insurance to patient responsibility, the consistency challenges practices face, and how a tech-enabled, human approach to patient billing can improve collections, reduce aging A/R, and strengthen the patient experience. In this episode, you'll learn: Why patient revenue is now a critical part of the dental revenue cycle Where most practices lose money on the patient billing side How inconsistent follow-up leads to aging A/R and lost collections What a tech-enabled approach to patient billing actually looks like How to improve the patient financial experience without sacrificing collections This is…

People in this episode

Hosts: Jacquelyn Hurley, Dr. Iris Han, DDS

Guest: Julie Weathers

Topics covered

• patient billing
• revenue cycle
• cash flow
• insurance
• collections
• financial health

Keywords

• patient revenue
• billing gaps
• collections
• aging A/R
• financial experience
• dental practice
• insurance responsibility

Mentioned in this episode

Organizations: eAssist Dental Solutions

Explore listener stats, chart rankings, contacts and more on the Dental Billing Academy podcast page.