About this episode

This episode discusses strategies to prevent crown claim denials through effective documentation.

If you've ever submitted a crown or buildup claim thinking "we did everything right"—only to receive a denial or downcode—this episode is for you. In this episode of the Dental Billing Academy Podcast, host Jacquelyn Hurley welcomes back clinician Dr. Iris Han, DDS, to break down what insurance companies are actually looking for when reviewing crown and buildup claims. Together, they explore how clinical excellence and billing success must work hand in hand—and how clear documentation can be the difference between getting paid quickly or fighting unnecessary denials. In this episode, you'll learn: Why crown and buildup claims are commonly denied or downcoded The three key pieces of documentation insurance companies expect What pre-op X-rays must show—and why both PA and bitewings matter Why intraoral photos are critical (and when scanners work instead) What reviewers look for in clinical notes—and how missing details cost you This is a must-listen for dentists, office managers, billers, and clinical teams who want fewer denials, faster payments, and more confidence in the chair. Ready to stop chasing insurance? Visit dentalbilling.com to see how eAssist can support your practice…

People in this episode

Host: Jacquelyn Hurley

Guest: Dr. Iris Han, DDS

Topics covered

• crown claims
• insurance denials
• documentation strategies
• billing success
• clinical excellence
• dental practice

Keywords

• crown claims
• insurance
• denials
• documentation
• billing
• dental practice
• X-rays
• clinical notes

Mentioned in this episode

Organizations: eAssist Dental Solutions

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