About this episode

This episode discusses how to manage patient cancellations and no-shows effectively.

Cancellations are up, no-shows are almost expected — and most owners are handling it the wrong way. In this episode, Carrie Webber of Jameson Group walks through what every person in your practice can start doing today to keep patients on the schedule. You’ll learn exactly what to say to patients to get them to show up, the front desk mistake that costs you appointments, and the unexpected reason patients don’t follow through..l Topics discussed: Three issues every practice is dealing with ri...

People in this episode

Host: Dr. Paul Etchison

Guest: Carrie Webber

Topics covered

• cancellations
• no-shows
• patient retention
• front desk mistakes
• appointment management

Keywords

• cancellations
• no-shows
• patient appointments
• front desk
• practice management

Mentioned in this episode

Organizations: Jameson Group

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