Human Centered Design, Coca-Cola, & People Insights - Sue Lam - #173

About this episode

Sue Lam discusses the evolution of people analytics and its role in driving organizational change at Coca-Cola.

Thanks to HRBench for powering this episode. To find out more about the company building the future of people intelligence, reach out to book a demo at hrbench.com/directionallycorrect ! Check out this episode of the #1 people analytics podcast with special guest, Sue Lam, VP of Global People Insights, Culture, Strategy & Planning at The Coca-Cola Company! In this wide-ranging and highly practical conversation, Cole Napper sits down with Sue Lam, VP of Global People Insights, Culture, Strategy & Planning at The Coca-Cola Company, to explore what it actually takes to turn people analytics into meaningful organizational change. Returning to the podcast after her original episode was lost during a platform migration, Sue reflects on how the field has evolved and why analytics teams must move beyond dashboards and reporting to influence real-world behavior. Sue shares how her role at Coca-Cola blends people insights, culture, and strategy to help leaders make better decisions through data—but with an important distinction: her team focuses on behavioral change, not just surfacing insights. She walks through a compelling example of Coca-Cola’s culture transformation, where analysis…

People in this episode

Host: Cole Napper

Guest: Sue Lam

Topics covered

• people analytics
• organizational change
• behavioral insights
• culture transformation
• leadership development

Keywords

• people analytics
• Coca-Cola
• organizational change
• behavioral insights
• HRBench

Sponsors

HRBench

Mentioned in this episode

Organizations: Coca-Cola Company

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