Build a Culture That Never Loses Customers with Field Fastener President Adam Derry

About this episode

Adam Derry discusses the culture-first operating model and growth strategies of Field Fastener.

Adam Derry, President of Field Fastener, grew up watching his father and uncle build a 12-person fastener company into a 400-person operation growing at 18% year over year. He wasn't sure he'd join. He did anyway — and in 2022, he stepped into the role of President. In this episode, Karthik Chidambaram sits down with Adam to talk about the real mechanics behind Field's growth: a culture-first operating model, 30 actionable behaviors called the Fieldamentals, and a mission to make sure every customer loves working with them. They also get into the harder stuff — family business governance, second-generation leadership, succession planning, and what it actually means to have higher expectations for family members than everyone else.

People in this episode

Host: Karthik Chidambaram

Guest: Adam Derry

Topics covered

• customer retention
• business culture
• family business
• leadership
• succession planning

Keywords

• customer loyalty
• Fieldamentals
• family business governance
• second-generation leadership
• business growth

Mentioned in this episode

Organizations: Field Fastener

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