About this episode

The episode discusses the findings of the 2026 North America Airline Satisfaction Study with guest Michael Taylor from JD Power.

The data analytics company that studies customer satisfaction released their 2026 North America Airline Satisfaction Study that shows passengers are generally happy with the state of travel. With all the recent news surrounding just the opposite, I found the findings interesting so I invited Michael Taylor, senior managing director of travel, hospitality, retail and customer service at JD Power to be here on the show to explain. All that and more on the Driving You Crazy Podcast. Contact: https://www.denver7.com/traffic/driving-you-crazy 303-832-0217 or DrivingYouCrazyPodcast@Gmail.com Jayson: twitter.com/Denver7Traffic or www.facebook.com/JaysonLuberTrafficGuy WhatsApp: https://wa.me/17204028248 Instagram: https://www.instagram.com/denver7traffic JD Power 2026 Airline Satisfaction Study: https://www.jdpower.com/business/press-releases/2026-north-america-airline-satisfaction-study Production Notes: Open music: jazzyfrenchy by Bensound Close music: Latché Swing by Hungaria

People in this episode

Host: Jayson Luber

Guest: Michael Taylor

Topics covered

• airline satisfaction
• customer satisfaction
• travel industry
• data analytics
• interview

Keywords

• airline satisfaction
• customer satisfaction
• JD Power
• travel
• data analytics

Mentioned in this episode

Organizations: JD Power

More episodes of Driving You Crazy

• E402 - Why is private aviation growing so quickly? · June 10, 2026 · 41 min
• E401 - I hear you are having a hard time with your ears in this plane · May 27, 2026 · 24 min

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