Master The NEC | Episode 53 | Do Your Service Techs have Soft Skills?

About this episode

This episode discusses the critical role of soft skills in the trades and their impact on service employees and company reputation.

This episode is powerful because it focuses on the importance of soft skills, such as communication and conflict mitigation, that all service employees need to be trained to understand the importance of Soft Skills in the Trades. The company's reputation can be destroyed by one bad service call. The results of poor people skills can undo thousands of hours, if not years of hard work, when it could have all be avoided with some soft skills training. Listen as Paul Abernathy, CEO and Founder of Electrical Code Academy, Inc., the leading electrical educator in the country, discusses electrical code, electrical trade, and electrical business-related topics to help electricians maximize their knowledge and industry investment. If you are looking to learn more about the National Electrical Code, for electrical exam preparation, or to better your knowledge of the NEC, then visit https://fasttraxsystem.com for all the electrical code training you will ever need by the leading electrical educator in the country with the best NEC learning program on the planet. Become a supporter of this podcast: https://www.spreaker.com/podcast/electrify-electrician-podcast--4131858/support .

People in this episode

Host: Paul Abernathy

Topics covered

• soft skills
• service employees
• communication
• conflict mitigation
• trades training
• company reputation

Keywords

• soft skills
• trades
• service techs
• communication
• conflict resolution
• NEC
• electrical education

Mentioned in this episode

Organizations: Electrical Code Academy, Inc.

Products: National Electrical Code

Places: United States

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