Scaling Human Connection with AI with Sprinklr CIO Sanjay Macwan

About this episode

Sanjay Macwan discusses how Sprinklr leverages AI to enhance customer experience and optimize internal operations.

On the 59th episode of Enterprise AI Innovators, hosts Evan Reiser (CEO and co-founder, Abnormal AI) and Saam Motamedi (Greylock Partners) welcome Sanjay Macwan, Chief Information Officer at Sprinklr. Sanjay explains how Sprinklr is using AI to enhance customer experience at scale by reducing friction, making engagement intuitive, and ensuring every user feels heard. He also shares practical examples of how internal operations are being optimized through AI. Quick hits from Sanjay: On transfo...

People in this episode

Hosts: Evan Reiser, Saam Motamedi

Guest: Sanjay Macwan

Topics covered

• AI in customer experience
• scaling engagement
• optimizing internal operations
• human connection
• technology in business

Keywords

• AI
• customer experience
• Sprinklr
• engagement
• internal operations
• Sanjay Macwan
• business technology

Mentioned in this episode

Organizations: Sprinklr, Abnormal AI, Greylock Partners

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