Scaling Human Connection with AI with Sprinklr CIO Sanjay Macwan
About this episode
Sanjay Macwan discusses how Sprinklr leverages AI to enhance customer experience and optimize internal operations.
On the 59th episode of Enterprise AI Innovators, hosts Evan Reiser (CEO and co-founder, Abnormal AI) and Saam Motamedi (Greylock Partners) welcome Sanjay Macwan, Chief Information Officer at Sprinklr. Sanjay explains how Sprinklr is using AI to enhance customer experience at scale by reducing friction, making engagement intuitive, and ensuring every user feels heard. He also shares practical examples of how internal operations are being optimized through AI. Quick hits from Sanjay: On transfo...
Topics covered
- AI in customer experience
- scaling engagement
- optimizing internal operations
- human connection
- technology in business
More episodes of Enterprise AI Innovators
- AI Beyond Enterprise Speed with Marsh SVP & Chief Information and Operations Officer Paul Beswick
- From Copilot to Colleague: AI at Thomson Reuters with CTO Joel Hron
- Bold, Fast, Responsible Workflows with KPMG US Vice Chair, AI & Digital Innovation Steve Chase
- Outcome-First AI Workflows with Deloitte CTO Bill Briggs
- AI Becomes a Campus-Wide Builder with Arizona State University CIO Lev Gonick
- Moving AI from Pilots to ROI with FICO CIO Mike Trkay
Explore listener stats, chart rankings, contacts and more on the Enterprise AI Innovators podcast page.