About this episode

The episode discusses how organizations can streamline internal service operations and leverage AI to improve user experience.

Join host Helen Gidney, Head of Architecture at Softcat, as she sits down with Adam Spearing, VP of AI Go-To-Market for EMEA at ServiceNow, and Oliver Meadows, ITXM Sales Lead at Softcat. Together, they  explore how organisations can streamline internal service operations, dismantle silos, and harness AI  to enhance the end-user experience. Whether you're in IT, HR, Finance, or Operations — this episode is packed with insights for you.   What’s covered in this episode:   Redefining Service Operations What service operations mean in today’s business landscape Moving beyond ITSM to drive enterprise-wide transformation   Maximising Efficiency Platform consolidation strategies Doing more with less through smarter workflows   AI & Automation in Action Where AI and automation are making a tangible impact From governance to data-driven decision-making   Leadership in a Changing Environment How leaders can adapt to evolving business structures Aligning service delivery with rising user expectations Softcat’s Explain IT podcast is the place where we discuss, debate and demystify tech in simple, jargon-free language. For more information…

People in this episode

Host: Helen Gidney

Guests: Adam Spearing, Oliver Meadows

Topics covered

• streamlining operations
• AI in business
• service operations
• enterprise transformation
• efficiency strategies
• leadership in IT

Keywords

• service operations
• AI
• automation
• efficiency
• business transformation
• leadership
• workflows

Mentioned in this episode

Organizations: Softcat, ServiceNow

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