How to Turn Contact Lens Dropouts Into Your Best Patients
About this episode
Dr. Steve Vargo and Dr. Shannon Joseph discuss strategies to re-engage contact lens dropout patients and enhance the overall patient experience in eye care.
In this episode, Dr. Steve Vargo sits down with Dr. Shannon Joseph for a conversation about one of the most overlooked revenue opportunities in eye care — the contact lens dropout. Steve and Shannon explore why so many patients quietly stop wearing contacts and never bring it up again, why doctors aren't having the conversation either, and what happens to a practice when someone finally does. They dig into the assumptions patients carry — that they were told they couldn't wear contacts, that the technology hasn't changed, that nobody can fix what didn't work before — and how a few simple questions can unravel all of it. This conversation goes beyond contact lens sales. It's about building the kind of patient experience that creates loyalty, drives referrals, and reminds doctors why they got into this work in the first place. Shannon shares how she's built a whole-team approach to re-engaging dropout patients — from the first phone call to the pre-test questionnaire to the exam room — and why fixing a problem a patient didn't even know they had is one of the most powerful things a practice can do.
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